As the third generation of the Norman family to be at the helm of the business, I am proud of our heritage in the motor trade, and the way our company has developed over the last 70 years.
We are a trusted family business, and the Norman Motors name is synonymous with quality cars and friendly professionalism, which is why people come back to us time and time again, and happily recommend us to their friends.
Whether you are buying, selling, or servicing your car, you have my personal reassurance that we will always do our very best to look after you.
David Norman
David Norman, Proprietor, Norman Motors
We pride ourselves on our meticulous vehicle presentation. Our technicians and professional in-house valeting and detailing team check every car before it is placed on the forecourt. You can buy with confidence from Norman Motors, choosing from over 150 premium used cars in tip top condition.
We were delighted to be awarded the Highly Rated Award for 2023 which AutoTrader base on the feedback from our customers, our commitment to excellent service and maintaining a 4.9-star rating on over 700 reviews from our customers.
"AutoTrader Highly Rated is an exciting opportunity for retailers to be acknowledged for their commitment to exceptional customer service. By prioritising customer satisfaction, these retailers stand out in a highly competitive market, ensuring that car buyers have a positive and trustworthy experience. A Highly Rated Award is a testament to a retailer’s consistent delivery of excellent customer service and positive experiences as recognised by you, their customers."
AutoTrader
“It’s great to be recognised again by AutoTrader, especially from such a large selection of dealerships in the UK and we want to thank our customers for taking time to give us their feedback, adding to our 70-year heritage as a trusted, family business. We look forward to continuing to find new ways to improve and deliver a great experience for all our customers.”
Being selected from over 13,000 dealerships to win and be finalists in the Retailer Awards is an achievement we are incredibly proud of, being nominated for our digital experience, customer service and commitment to excellence. We’ve been finalists in 2020 and 2021, winning the Digital Excellent Award in 2019 based on our ease of use, transparency of information and customer experience online.
“The Retailer Awards are a celebration of the very best automotive retailers; brands and individuals that not only inspire those in our industry but set the bar for all retailers across all sectors. From an engaging digital experience to outstanding customer service, the Retailer Awards recognised the top performing automotive retailers in the UK across nine different categories, including the Customer Experience Award. Based on one of the largest mystery shopping exercises of its type, the category saw 1,000 of AutoTrader’s best performing retailers gradually whittled down to just three deserving winners via three mystery shopping phases: email (1,000 retailers), telephone (500 retailers) and then a full digital audit (150 retailers)."
AutoTrader
“We are delighted to be both winners and finalists in the AutoTrader Retailer Awards, throughout the years. There are some great dealerships in these categories, making the competition very tough indeed, which makes this recognition even more special. It’s a great reminder that the improvements we make as a business have a real impact on the experience of our customers.”
We’ve partnered with Ecologi to help reduce the impact that day-to-day living has on the planet.
Every time a car is bought from us, we provide the funding for Ecologi to support a huge range of climate positive projects around the globe, from planting trees, creating sustainable energy from hydro, solar and wind power facilities, harvesting energy from waste facilities, preserving rainforests and much more.
It doesn’t cost you a penny more – but for every car sold we’ll be offsetting the equivalent of 10,000 miles driven each year, every year.
You can follow our story on the Ecologi website, showing you exactly how many projects we have supported, how many trees we have planted and what carbon reduction and climate impact has resulted.
